Customer Service

Am I old fashioned or has the days of customer service gone by the wayside?

I am dealing with a company I did business with and my bank and both seem unwilling to help me. It has been very frustrating for me . It was not my mistake....but it has become my problem.....and it is up to me to fix it.

I used to work at a bank and one of the first things my dear boss taught me was "the customer is always right".....even if they are wrong. One of my duties was to balance customers checkbooks when they were overdrawn and having dificulties in finding the problem. This is the absolute truth.....one day I had a lady come in who was madder than a hornet and flat out told me "she could not be overdrawn, she still had checks in her checkbook!" That day I asked my supervisor to help her......I admit I wasn't sure how that addage"the customer is always right" was going to help me with her!! haha.......anyway............

I just think it is so sad and such a reflection on the times we live in that customer service is dead or dying. No one cares.....It's me first and to hell with you. Screw you customer!!

That's how I feel ...today anyway.

 I sent out certified mail to the company and my bank today to get their mistake taken care of. What's wrong with this picture? Yea, it's me...doing their job, spending my money to fix their mistake. And the mistake was that they had charged me twice!!


What happened to the Golden Rule? Does anyone remember what that even is??? Hey all you business people....a little hint.....maybe if you treated your customers better your business would grow....
Just an idea.....
I will keep you posted.